Frequently Asked Questions

Everything you need to know about shopping with Creativemindsdubai

What are your delivery areas and shipping times?

We offer nationwide shipping across the UAE. Standard delivery typically takes 1-3 business days within Dubai and 3-5 business days for other Emirates.

What is your return and exchange policy?

You can return or exchange most items within 14 days of receipt, provided they are in their original packaging and unused condition. Please note that certain personalized or clearance items may be final sale.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as Cash on Delivery (COD) for orders within the UAE.

Are the products listed on the website authentic?

Yes, Creativemindsdubai guarantees that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email and SMS notification containing a tracking link to monitor your delivery in real-time.

Do you offer international shipping outside of the UAE?

Currently, we primarily serve the UAE market. However, for international inquiries, please contact our customer support team to discuss potential shipping options and rates.